1xbetfree | Help Center — Get Support Anytime

📂 Choose a Help Topic

Select the area you need help with — each section has detailed guides

Account & Registration

Everything you need to know about creating a new account, verification, changing your password, and updating your profile.

12 Guides

Deposits & Withdrawals

How to deposit and withdraw via bKash, Nagad, Rocket, and bank transfer — including limits and processing times.

18 Guides

Bonuses & Promotions

Rules for using welcome bonuses, free spins, cashback, and promo codes.

15 Guides

Betting & Casino

A guide to placing bets, understanding odds, Live Betting, and playing casino games.

20 Guides

App & Technical Issues

How to download, install, update, and troubleshoot login issues with the mobile app.

10 Guides

Security & Verification

Account security, KYC verification process, and 2-factor authentication setup.

8 Guides

Responsible Gaming

A guide to setting your own play limits, self-exclusion, and building healthy gaming habits.

6 Guides

Complaints & Appeals

The correct way to report cancelled bets, payment disputes, or any other complaint.

7 Guides

📖 Popular Guides

Step-by-step guides for the most frequently asked topics

Steps to Open a New Account

Visit the 1xbetfree Website

Open your browser, go to 1xbetfree.com, or download the app.

Click the "Register" Button

Find the Register button at the top right of the homepage.

Enter your mobile number or email

Fill in the form with your active mobile number or email address.

Verify OTP

Enter the 6-digit code sent to your phone or email to verify.

Set Password

Use a strong password — mix uppercase, lowercase, and numbers.

Please note: Each person may register only one account. Opening multiple accounts violates 1xbetfree's policy and may result in account suspension.

Age Requirement: Only users aged 18 or above may register on 1xbetfree. Please enter your correct date of birth during registration.

What to do if you forget your password

Click the "Forgot Password" link on the login page. Enter your registered mobile number or email and a reset code will be sent to you. Use the code to set a new password. The whole process usually takes under 5 minutes.

How to Deposit via bKash

Log In to Your Account

Choose a Payment Method

Select bKash, Nagad, or Rocket — whichever you want to deposit with.

Enter Amount

Enter how much you'd like to deposit. Minimum deposit is 500 BDT.

Enter Transaction Number

Submit the transaction ID you received after paying through the bKash/Nagad app.

Waiting for Confirmation

Balance is typically updated within 5–15 minutes.

Deposit Limits at a Glance

Method	Minimum	Maximum
BKash	৳500	৳30,000
Nagad	৳500	৳30,000
Rocket	৳500	৳25,000
Bank	1,000৳	৳1,00,000

Processing Time: 5–15 minutes for mobile banking; 30 minutes to 2 hours for bank transfers.

Withdrawal Steps

Verify Account

KYC verification must be completed before your first withdrawal.

Go to the "Withdraw" page

Select "Withdraw" from the cashier menu.

Choose Amount & Method

Choose the amount you want to withdraw and your preferred withdrawal method.

Submit Request

Confirm the details and click "Withdraw".

Receive Your Funds

Funds typically arrive within 15 minutes to 1 hour.

Important: The mobile number or bank account used for withdrawals must be registered in your own name. Sending funds to someone else's account is not permitted.

What to do if your withdrawal is delayed

First, check the status on the "Transaction History" page.
If it shows "Pending", please wait a little longer.
If more than 2 hours have passed, please contact live chat.
Keep your transaction ID handy — sharing it with support speeds up the resolution.

1xbetfree charges no withdrawal fees. You receive the full amount you withdraw.

Bonus FAQs

When will the bonus appear in my account?

Once your deposit is confirmed, the bonus is automatically credited to your bonus balance — usually within 5 minutes.

Can Bonuses Be Withdrawn Directly?

No, bonuses cannot be withdrawn directly. Winnings from a bonus only become withdrawable after the specified wagering requirements have been met.

Where do I enter a promo code?

Enter your code in the "Promo Code" box when making a deposit. You can also apply a code during registration.

Can a Bonus Be Cancelled?

Yes, you can cancel a bonus if you wish. However, please note that once cancelled, the bonus cannot be restored.

Steps to Install the Android App

Grant Permission in Settings

Go to your phone's settings and enable "Unknown Sources" or "Install Unknown Apps".

Download APK

Download the latest APK file from the 1xbetfree app page.

Install

Tap the downloaded file to complete the installation.

Log In

Open the app and log in to your 1xbetfree account.

Common Issues & Solutions

App Not Loading

Check your internet connection. Close the app and reopen it. If the issue persists, uninstall the app and reinstall it fresh.

Unable to Log In

Make sure your password is correct and Caps Lock is off. Reset your password if needed.

Not Receiving Notifications

Check that notifications are enabled for the 1xbetfree app in your phone's settings.

App Crashing

Clear your phone's cache and update to the latest version.

What Makes the 1xbetfree Help Center Different?

On many betting sites, getting support means waiting for hours, communicating in English, and often leaving with your issue unresolved. 1xbetfree is different. Our Help Center lets you communicate in Bangla, get instant responses, and actually have your problems solved.

The 1xbetfree support team is built with Bangladeshi users in mind. Every team member speaks Bengali and is well-versed in local payment methods, internet conditions, and common issues. So whether your bKash deposit is stuck or your withdrawal is delayed — you can get the right help within a minute.

Common Account Issues

The most common question from new users is about account verification. The KYC process at 1xbetfree is straightforward — just upload a clear photo of your National ID or passport and you're done. Verification is typically completed within 24 hours, though in most cases it's even faster.

Many users see an "Account Locked" message when trying to log in. This usually happens after several consecutive incorrect password attempts. Resetting your password should resolve it. If the reset doesn't work, contact live chat and the support team will sort it out within 5 minutes.

Payment Issues & Solutions

Payment issues can be stressful — but there's no need to worry. 1xbetfree's payment system is built specifically for Bangladesh. If money was deducted from bKash but hasn't shown up in your balance, just share the transaction ID with support and they'll take care of the rest.

One thing worth keeping in mind about withdrawals — having your account verified before your first withdrawal makes the process much smoother. If verification is pending, your withdrawal request may be held up. So take a moment to complete KYC right after your first deposit.

Common Bonus Confusion

Bonus-related questions are the most common ones we receive. Many users want to know why their bonus isn't showing, or how to meet the wagering requirements. On 1xbetfree, the full terms for each offer are listed on the bonus page. There's also a dedicated progress bar in the "Bonus" section so you can track your wagering progress.

If your bonus hasn't arrived after entering a promo code, first check that the code hasn't expired and was entered correctly. If the issue persists, contact support right away — they can apply the code manually.

Responsible Gaming & Self-Protection

1xbetfree believes gaming should be fun, not stressful. If you feel your habits are getting out of control, set daily or monthly limits on your account. You can also temporarily suspend your account for a set period if needed. Full guidance is available in the Responsible Gaming section of the Help Center.

Keep two-factor authentication enabled to protect your account. A step-by-step setup guide is available in the "Security" section of the Help Center. If anyone asks for your 1xbetfree account credentials, report it to support immediately.

📞 Contact Us

Whatever the issue, we're always here to help

Live Chat

For the fastest help, use Live Chat. You can speak in Bangla.

Available Now

Email Support

Email us for detailed issues. Replies typically arrive within 30 minutes.

support@1xbetfree.com

Self-Service Guide

Want to troubleshoot on your own? Browse our detailed guides.

70+ Guides Available

FAQ Section

The best place to find answers to frequently asked questions, all in one spot.

View FAQ →

❓ Help Center FAQ

Direct answers to the most frequently asked questions

Yes, 1xbetfree's live chat support is fully available in Bengali. All support team members are Bangladeshi and fluent in the language. No English needed — write in Bengali and you'll get a reply in Bengali.

Wait 5–15 minutes first. If the balance still hasn't appeared, copy the transaction ID from your bKash/Nagad app and send it to 1xbetfree Live Chat. The support team will verify it and update your balance manually — usually resolved within 5 minutes.

Verification is usually completed within 24 hours, though it may take a little longer during busy periods. Uploading clear images helps speed up the process. If it takes more than 48 hours, please contact support.

There's a chat icon in the bottom-right corner of any page on the 1xbetfree website or app. Click it to open the chat window. You can start chatting without logging in, but for account-related help, please log in before you chat.

No, 1xbetfree does not charge any fees for withdrawals. The full amount you withdraw will be sent directly to your mobile banking or bank account. However, your mobile banking provider (bKash, Nagad, Rocket) may apply their own minor charges.

For any bet-related disputes, contact us via Live Chat first. Submit your complaint with the bet ID and full details. The support team will investigate and respond within 24 hours. For complex cases, email us at support@1xbetfree.com.

1xbetfree Help Center — Get fast answers to all your questions, right here